Refund Policy

  1. General Policy

    All payments made through the application are subject to the refund conditions stated below. By completing a payment, the user agrees to this Refund Policy.

  2. Event Ticket Refunds

    Eligible for Refund A refund may be issued if:
    • The event is cancelled by the organizer
    • The event is rescheduled and the user does not accept the new date
    • A duplicate payment is made
    • If a payment is successful but the event registration fails due to a technical issue, the paid amount will be refunded to the original payment method.

    Not Eligible for Refund Refunds will not be issued if:
    • The user decides not to attend the event
    • The event is missed for any reason
    • The refund request is made after the event has started
    • The event is marked as non-refundable
    • Refunds will not be issued for registrations made with incorrect or incomplete user details provided by the customer.

  3. Refund Request Timeline

    • Refund requests must be submitted at least 24–72 hours before the event start.
    • Requests made after this period (24-72 hours) will be rejected.

  4. Refund Process

    • Approved refunds will be processed to the original payment method.
    • Refund processing time: 5–10 business days, depending on the payment gateway and bank.
    • Transaction or gateway fees (if any) are non-refundable.

  5. Organizer-Initiated Refunds

    If an event is cancelled by the organizer:

    • Users will receive automatic refunds
    • Notifications will be sent via email or in-app notification

  6. Contact for Refunds

    For refund requests, users must contact:

    • Email: info@datamining.om
    • Subject: Refund Request – Event Name
    • Include: Order ID / Transaction ID

  7. Changes to Refund Policy

    We reserve the right to modify this Refund Policy at any time. Updated policies will be effective immediately after posting in the application.

  8. Payment Gateway Compliance

    This Refund Policy complies with standard payment gateway requirements and local regulations.